5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Safety guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, you can see whether or not they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine if the protector company is doing their job including running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your defenses. In the majority of cases they probably are, but it is important to implement a method of verification and quality management to ensure that problems connected with the deficiency of performing these jobs don’t start to happen.
In this article we’ll talk five (5) easy actions to enhancing your security guard service and attaining what you picture as your ideal building site security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and ask yourself does it seem adequate.
Additionally, is your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to display if the protector is a fantastic match for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This initial conversation will tell you a good deal about what to expect from this guard and it provides you a chance to request a different guard if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned property is not quite as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• How long is each new officer trained?
• How long can the security firm double lender? (Double banks is the process of experiencing a veteran guard working in precisely the exact same time as the new guard.)
Determine the response to every one of the questions and be sure that they fit with what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes into preparing a guard to operate in your premises.
Protect supervision is one of the main factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their job is not significant and they start to find themselves as less of a part of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of distant supervision that prove most successful are: Officer Check-Ins
If your guards are required to produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your premises. These tracking systems permit the security guard business to monitor the time and log the action of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the security guard company provides a way of making sure that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, be sure to ask your security guards questions about their responsibilities and duties to ensure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be sure that the adviser is not really a security guard business. If so, your audit is guaranteed to turn up problems with your current security guard business.